Service Terms & Conditions
Professional defoaming solutions with comprehensive service guarantees for industrial excellence
Product Quality
All defoaming products meet international standards with comprehensive quality certifications and performance guarantees.
Technical Support
Expert consultation, on-site commissioning, and continuous after-sales tracking for optimal performance.
Delivery Terms
Reliable supply chain with dual production bases ensuring timely delivery and consistent product availability.
Detailed Service Terms
Product Quality Assurance
Quality Standards: All defoaming products comply with ISO 9001:2015 quality management standards and industry-specific regulations.
Performance Guarantee: Products achieve specified foam control efficiency as documented in technical specifications and test reports.
Certifications: KOSHER certification for applicable products, and environmental safety approvals.
Shelf Life: Minimum 9-36 month shelf life from manufacturing date when stored under recommended conditions.
Technical Support Services
Free Consultation: Pre-purchase technical consultation and application assessment at no additional cost.
Sample Testing: Complimentary product samples and laboratory testing for process optimization.
On-site Commissioning: Professional technician deployment for initial system setup and performance validation.
Ongoing Support: Continuous technical guidance, troubleshooting, and process optimization throughout service period.
Delivery & Supply Terms
Lead Time: Standard products: 7-14 business days. Customized formulations: 21-28 business days.
Packaging: Industrial-grade packaging suitable for long-distance transportation and extended storage.
Supply Capacity: Current capacity of 20,000 tons annually, expanding to 70,000 tons by 2025.
Emergency Supply: Priority handling for urgent requirements with expedited production and shipping options.
Payment & Commercial Terms
Payment Terms: Standard NET 30 days from invoice date. Early payment discounts available for qualified accounts.
Pricing Validity: Quoted prices valid for 60 days unless otherwise specified in formal quotation.
Volume Discounts: Tiered pricing structure available for annual purchase commitments exceeding minimum thresholds.
Currency: Pricing available in USD, Russian Ruble, and RMB based on customer preference and transaction requirements.
Warranty & Liability
Product Warranty: 12-month warranty against manufacturing defects and specification non-compliance.
Performance Warranty: Guaranteed foam control efficiency as specified in technical documentation and agreed performance criteria.
Limitation of Liability: Liability limited to product replacement or refund. Consequential damages excluded except where prohibited by law.
Claims Process: Written notification required within 30 days of discovery. Investigation and resolution within 15 business days.
Environmental & Safety Compliance
Safety Documentation: Complete Material Safety Data Sheets (MSDS) provided for all products with handling guidelines.
Environmental Standards: Products formulated to minimize environmental impact with biodegradable options available.
Regulatory Compliance: Full compliance with local and international chemical regulations.
Training Support: Safety training and handling procedures provided to customer personnel upon request.
Agreement & Contact Information
Terms Acceptance
By placing an order or engaging our services, you acknowledge and agree to these Service Terms & Conditions. These terms supersede all previous agreements and may only be modified in writing by authorized Seraph Chem representatives.
Contact Information
International Business
Lucy Qiu | +86 13957422564
Website
www.antifoamers.com
Terms & Conditions
Payment Terms
Standard payment terms are 30 days net from invoice date. Early payment discounts available for bulk orders. Custom payment arrangements can be negotiated for long-term partnerships.
Limitation of Liability
Seraph Chem's liability is limited to product replacement or refund. We are not liable for consequential damages, production losses, or third-party claims beyond the product value.
Intellectual Property
All formulations, technical data, and process recommendations remain the intellectual property of Seraph Chem. Confidential information shared during consultation is protected under mutual NDA.
Force Majeure
Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, or supply chain disruptions.
Dispute Resolution
Any disputes shall be resolved through good faith negotiation. If unresolved, disputes will be settled through arbitration in accordance with international commercial arbitration rules.
Modification of Terms
These terms may be updated periodically. Customers will be notified of significant changes with 30 days advance notice. Continued use of services constitutes acceptance of updated terms.
Ready to Experience Professional Service?
Contact our technical team for customized defoaming solutions and comprehensive service support